Job Description

IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you'll love this jobYou’ll be responsible for supporting and managing platform enhancements for our Group Booking tools including our Group Navigation System (GNS) and Group Management Tool (JGMT) and related booking and ticketing workflows. In this role, you will provide all technical support for our Groups platforms. Responsibilities include defining business requirements, managing testing and release activities for existing and new market implementations. You will serve as a subject matter expert on group booking processes, points of sale, points of commencement, booking sources, and fulfillment channels working directly with our third-party vendors.What you'll doProvides Production Support and testing assistance with all phases of program and project activities that range from small to large and vary in scope. Helps identify, analyze, and resolve issues raised by agencies, integrators, business partners, and vendors, and supports production issue management and escalation activities.Plays a key role in developing test scripts and scenarios, conducting iterative testing with developers, and supporting SIT, UAT, release validation, and defect tracking across booking flows, countries, languages, and currencies. Maintains and updates various documents and tracking artifacts, partnering with business stakeholders to ensure accuracy and alignment.Prepares reports on project testing status.Develops product subject matter expertise.Helps troubleshoot technical issues and prioritize defect fixes and small enhancements among larger feature efforts.Monitor production issues, outages, reporting failures, and service disruptions.Drive root cause analysis, corrective action plans, and operational improvements. All you'll need for successMinimum Qualifications- Education & Prior Job Experience1 year related Airline/Reservations/Sales experienceExperience with Agile, Quality Assurance testing, product ownership, project deliveryPreferred Qualifications- Education & Prior Job Experience3 years related Airline/Reservations/Groups experience2 years Project Management and/or Product Owner experienceXML/SOAP experienceSkills, Licenses & CertificationsAbility to effectively analyze, and concisely present findings and strategies to senior leadershipAbility to quickly absorb technical concepts and communicate them to a non-technical audienceKnowledge of Sabre PSS, Airline, Contact Center, GDS and NDC Knowledge of XML and SOAP preferredProven ability to set priorities and manage day-to-day evolution of issuesMust be well organized and detail orientedStrong analytical skillsFlexible and adaptable to changing environmentWhat you'll getFeel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and moreFeel free to be yourself at AmericanFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

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